SEAL-User-Guide

Overview

Roles:

• Sender - john@example.com

• Recipient - emma@example.com

Use case

I. John (john@example.com) wants to send a secure message to Emma (emma@example.com).

1. John sends an email from his email client to Emma.

2. Emma receives an email notification (not the actual message content) with an invitation to read the encrypted message.

3. Emma authenticates against SEAL secure message services using a unique combination of her email address and phone number.

4. Once authenticated, Emma can read the encrypted message.

II. Emma Replies Directly to John

1. Emma, who has authenticated and read the message from John.

2. Emma selects the Reply button.

3. Emma writes a reply message and may add attachments.

4. Emma selects the Send button.

5. The reply message is sent securely to John.

Step	Action	Screen	Explanation
—	Sender (john@example.com) sends a secure message to Recipient (emma@example.com)	N/A	The sender composes and sends an email via his email client.
1	SEAL system sends a notification to Emma inviting her to read the encrypted message.		The email contains a link to the secure message (not the content itself).Troubleshooting: Check spam/junk folders if no email is received.
2	Emma clicks the orange button and is redirected to an authentication page with two options:a) Single recipientb) Multi-recipient		a) If sent to one recipient, only a phone number is required.b) If sent to multiple recipients, each must enter both their email address and phone number.Note: Authentication is based on the combination of email and phone number.
2a	(Single recipient) Emma enters her phone number to authenticate.		She authenticates using the phone number tied to the email that received the invite.
2b	(Multi-recipient) Emma enters her email address and phone number.		Each recipient must use both their email and phone number for access.
3	Authentication code		A 6-digit code is sent via SMS (valid for 15 minutes).Optionally, enable Trust this device for 7 days unless logged out or cookie is cleared.
4	Read message		Available Features:- Read the decrypted message- Download all/individual attachments- Download as PDF- Reply
5	Reply functionality		Reply Options:- Add text- Attach files (max 10MB)- Optionally send a copy to your own emailExample Flow:1. Sender sends secure message2. Recipient reads & replies3. Reply is sent to both Sender and Recipient
6	Settings		After authentication, click the settings icon (top right corner).Features:1. Change language2. View/change phone number3. Email address used4. Access HIN support5. Logout (disables "Trust this device")
6.1	Language selection		Users can choose a default language in Settings. The system will send emails in that language. The first message will include all 4 supported languages.
6.2	Change phone number		Two methods:a. While logged in: via Settings b. While logged out: via Support page
6.2.a	a. Change phone number from Settings		Go to Settings -> Change phone number section. Follow the wizard guide: 1. Starting the process with entering your new phone number;2. Enter the received confirmation code on new phone number; 3. After entering correct verification code select Next and you will be able to use the new number to read your secure messages.
6.2.b	Change phone number from Support page		Once you are at page for changing phone number while you are not authenticated: Enter your current number and email and follow the wizard guide -> System will send you confirmation email message. Check your email box to proceed with the process -> From the received email , select Change phone number and you will be forwarded at web page to proceed with the process -> Enter you new phone number -> Validate the new number by entering verification code

Error codes